Last updated: 21/05/2026

This policy explains how Flexible Energy Consortium Ltd, trading as National Waste Direct ("we", "us", "our"), collects, uses, and protects your personal data when you use our website and services.

We are the data controller for the personal data we collect.

OUR DETAILS

Registered company name: Flexible Energy Consortium Ltd

Trading as: National Waste Direct

Company number: 16394968 (registered in England & Wales)

Registered office: Suite 6, Byron House, Hall Dene Way, Seaham Industrial Estate, Seaham, SR7 0PY

ICO registration number: ZB895301

Email: hello@nationalwastedirect.co.uk

We collect the following information when you interact with us:

• Quote / contact form submissions — your name, business name, email address, phone number, business postcode, current waste provider (if you tell us), and any message you send.

• Email correspondence — any information you include when you email or message us.

• Phone calls — we may take notes during calls. We do not record calls unless we tell you in advance.

• Website usage data — via cookies and analytics (see our Cookie Policy). This includes pages visited, time spent on the site, device type, and approximate location.

• Customer account data — if you become a customer, additional information needed to manage your account (billing address, purchase orders, collection schedules).

We use your personal data for the following purposes:

• To respond to your enquiry — if you submit a quote request or contact form, we use your details to get back to you with a quote or answer.

• To obtain quotes from waste carriers — as a waste management broker, we share your business contact details and waste requirements with one or more carriers in our network to obtain pricing. We only share what's necessary.

• To manage your account — if you become a customer, to deliver the service, handle collections, send invoices, and respond to questions.

• To send service updates — operational emails about your account, collections, or service changes.

• Marketing (only with your consent) — if you opt in, we may send you occasional emails about new services, regulatory updates, or relevant offers. You can unsubscribe at any time.

• To improve our website and service — via aggregated, anonymised analytics.

• To comply with legal obligations — including waste broker regulations (Environment Agency), tax law, and any court orders.

Under UK GDPR, we rely on the following legal bases:

• Legitimate interests — responding to your enquiry, obtaining quotes on your behalf, improving our service, and operating our business.

• Contract — delivering the service you've signed up for as a customer.

• Consent — for marketing emails and non-essential cookies. You can withdraw consent at any time.

• Legal obligation — complying with waste industry regulations, tax law, and other legal requirements.

We share your data only with the following:

• Waste carriers in our network — to obtain quotes on your behalf or to deliver the service you've signed up for. These carriers act as separate data controllers and have their own privacy policies.

• Our service providers — website hosting, email services, accounting software, CRM, payment processing. They process data on our behalf under written contracts.

• HMRC and other regulators — where legally required.

• Professional advisers — accountants, solicitors, insurers, where necessary.

We do not sell your personal data to anyone.

We keep personal data only as long as we need it for the purposes set out above:

• Quote enquiries (no customer relationship) — kept for up to 24 months in case you come back, then deleted.

• Customer account data — kept for the duration of your contract, plus 7 years after the contract ends (for tax and legal purposes).

• Marketing data — kept until you unsubscribe or for 2 years of inactivity.

• Website analytics — anonymised after 14 months.

Under UK GDPR, you have the following rights:

• Right to access — ask for a copy of the personal data we hold about you.

• Right to rectification — ask us to correct inaccurate data.

• Right to erasure — ask us to delete your data (subject to some legal exceptions).

• Right to restrict processing — ask us to stop using your data in certain ways.

• Right to object — to direct marketing or processing based on legitimate interests.

• Right to data portability — receive your data in a portable format.

• Right to withdraw consent — where we rely on consent.

To exercise any of these rights, email hello@nationalwastedirect.co.uk. We will respond within one month.

We use cookies and similar technologies on our website. See our separate Cookie Policy for full details, including what cookies we use and how to control them.

We take reasonable steps to protect your personal data from loss, misuse, and unauthorised access — including secure hosting, encrypted communications, restricted staff access, and regular reviews of our security practices. However, no system is 100% secure, and we cannot guarantee the security of data transmitted over the internet.

Some of our service providers may be based outside the UK. Where this is the case, we make sure appropriate safeguards are in place (such as UK-approved standard contractual clauses or processing under an adequacy decision) so that your data is protected to UK GDPR standards.

This website is not intended for children under 18 and we do not knowingly collect data from them.

We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent update at the top. Significant changes will be communicated to active customers by email.

If you're unhappy with how we've handled your data, please contact us first so we have a chance to put it right. You also have the right to complain to the Information Commissioner's Office (ICO):

• ICO website: ico.org.uk

• Helpline: 0303 123 1113

• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Last updated: 21/05/2026

These terms govern your use of the National Waste Direct website (the "Site"). By using the Site, you agree to these terms. If you don't agree, please don't use the Site.

The Site is operated by Flexible Energy Consortium Ltd (company number 16394968), trading as National Waste Direct. We are a company registered in England & Wales with our registered office at Suite 6, Byron House, Hall Dene Way, Seaham Industrial Estate, Seaham, SR7 0PY.

We are registered with the Environment Agency as an Upper Tier Waste Carrier / Broker under reference CBDU639331.

VAT number GB495914148

You may use the Site for lawful purposes only. You must not:

• Use the Site in any way that breaks UK law.

• Use the Site to send unsolicited marketing or harmful content.

• Try to gain unauthorised access to the Site, its server, or any connected systems.

• Use automated tools to scrape or harvest content.

• Misrepresent your identity or affiliation when contacting us.

The Site, including its design, text, images, logos, and the National Waste Direct trade mark, is owned by us or licensed to us. You may not copy, reproduce, or redistribute any part of the Site without our written permission, except for personal, non-commercial use such as viewing it in your browser.

We aim to keep the information on the Site accurate and up to date, but we don't guarantee it. The content is for general information only and doesn't constitute professional advice. Specific quotes, prices, and service availability are confirmed only in writing when you become a customer.

Information you submit via our quote form or contact form is an enquiry, not a binding order. A contract is only formed once we confirm the service in writing and you accept our customer terms.

The Site may include links to third-party websites (for example, government regulations, carrier websites, or social media). We don't control those sites and aren't responsible for their content or privacy practices.

We exclude all liability for any loss or damage arising from your use of the Site, to the maximum extent permitted by law. This does not exclude or limit our liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Any other liability that cannot be excluded under UK law.

We may update these terms from time to time. The latest version is always on this page. Continued use of the Site after changes means you accept the updated terms.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Email hello@nationalwastedirect.co.uk.